Thermostat Troubleshooting

Thermostat Error Codes

CODE	MEANING	DETAILS
01	Comm connection link failure
02	Floor sensor overheated or overcooled
03	Floor sensor open
04	Floor sensor short
05	Lost link with coordinator (not used)
06	Lost link with StatLink® 8 Zone Wireless Wiring Module
07	Lost link with Wireless Valve Actuator	The gateway may have lost power; if upon powering up the gateway the error code persists it means the thermostat couldn't create a connection with the wireless actuator valve. Put the system in ID mode to force a reconnection with the valve. Note that the valve will try to rejoin every 5 minutes for the first 30 minutes, then every 10 minutes for 1 hour, then every 30 minutes. If it is unable to reconnect, you may need to reset the valve and pair it again.
08	Lost link with Wireless Relay (RX1)
09	Lost link with Wireless Relay (RX2)
10	Lost link with hot water timer
11-18	StatLink® Wireless Wiring Module lost link with zone, displayed on all connected thermostats. 11=Zone 1, 12=Zone2, etc.
19	StatLink® Wireless Wiring Module lost link with coordinator (not used)
20	StatLink® Wireless Wiring Module lost link with Wireless Relay (RX1)
21	Wireless Valve Actuator lost connection with coordinator/gateway	If the gateway is offline, but an AC device, like the wireless module, relay or smart plug is online, the valve may communicate with the thermostat through these devices, but still cannot connect with the gateway.
22	Wireless Valve Actuator low battery, displayed on all connected thermostats
23	Invalid Wireless Valve Actuator
24	Unit is rejected by StatLink® Wireless Wiring Module
25	Thermostat lost link with parent	One of the thermostats couldn’t find any AC device (Gateway, Wireless Module, Relay or smart plug). Put the thermostat in ID mode to see if the the other device flashes.
26-29	Not applicable
30	Wireless Valve Actuator gear issue
31	Wireless Valve Actuator adaptation issue
32	Reserved for future use
33	Wireless relay lost link with devices

Factory Reset

Sometimes it may be necessary to reset the thermostat and re-pair it to your Smart System. Follow these steps to erase all user settings and factory reset the thermostat.